Tel: +27 11 291 7300        3rd Floor, West Tower, 88 Stella Road Sandown Sandton, 2196

ABOUT ONE LOYALTY

One Loyalty is an end-to-end value-added products and services solutions company. We have been in the value-added services industry for over a decade and have in excess of 300 satisfied clients supporting approximately 2 million principal users with a choice of over 50 value-added assist services and the option of Loyalty and Lifestyle Platforms - available under one roof. This is underpinned by active key account management, marketing management and social media support.

Through the use of state of the art technology, a wealth of service providers and competitive pricing, One Loyalty is able to offer clients a menu of products from a diverse range of vetted service providers, helping to build brand loyalty, achieve client retention & acquisition and ultimately assisting clients to gain a competitive advantage in the market through an overall differentiated product offering.

Our key differentiator is our ability to be flexible enough to suit all clients' needs and retain a high level of service excellence through industry-leading business processes, highly skilled staff, project management capabilities and watertight supplier SLA's. New products can, at the client's request, be sourced, developed, tailored and marketed.

Additional services offered include staff, customer, corporate, business to business loyalty & incentive programmes, lifestyle malls, shopping portals.

Our latest innovative and exciting product solution is the development capability of building and customising client's Mobile Application Solutions.

Our core assist service offering in Australia includes:

24-hour Call Centre | Roadside Assist| Mobile Apps

Our core assist service offering in the USA includes:

24-hour Call Centre | Roadside Assist| Mobile Apps

We anchor in and complement all of the above services with:

Pro-active Key Account Management | Marketing & Advertising | Printing | PR | Social Media Strategy | Electronic Newsletters | SMS Campaigns | Surveys | Presentations | Staff Training Manuals | Training Workshops | 24/7/365 - Access to Services

OUR VALUES

Flexibility and reliability - Our service partner is based in a state of the art assistance call centre based in Sydney, combined with our expert team, means we can provide a service that is both flexible and reliable.

Experience - Our team consists of qualified mechanics and service managers and they have the leading call centre employee retention rate in the industry. This depth of experience means their team can quickly resolve problems with confidence.

Accuracy - Because of our capabilities we can provide genuine roadside diagnosis. Our operators are trained to recognise and resolve many common issues that may lead to dispatch events with other services.

Technology - Our state of the art systems hold detailed photographs of engine configurations, dashboard displays and copies of user manuals which allow the operator to provide real time, informed advice to the caller meaning faster mobilisation and higher customer satisfaction.

Rapid Response - Call Centre dispatch statistics show that 95% of roadside attendances occur within 45 minutes of the initial call.

Coverage - Our network of providers and coverage mean we can provide help for any registered vehicle, whatever the location or size across Australia.

Customer focused - Together with our service partner we can provide a full customer relationship management service beyond just roadside assistance.

CONTACT US FOR A TAILORED SOLUTION IN YOUR BRAND, THAT WILL SUIT YOUR BUSINESS AND POCKET.

Product terms and specifications can be tailor-made to suit your product needs.

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